Shipping policy
Last Updated: September 9, 2026
At NOURALUME, we carefully prepare each order for its journey to you.
Where We Ship
NOURALUME currently ships within the United States only.
International shipping is not currently available.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.
Once your order has shipped, you will receive a shipping confirmation email with available tracking information.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout.
From time to time, NOURALUME may offer free or promotional shipping. Any applicable terms or minimum purchase requirements will be displayed with the promotion.
Estimated Delivery
Delivery estimates provided at checkout begin after your order has been processed.
Estimated delivery dates are provided as a convenience and are not guaranteed. Carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside NOURALUME's reasonable control may affect delivery.
Tracking Your Order
When tracking is available, you will receive tracking information by email after your order ships.
Please allow time for the carrier to update tracking information after your shipping confirmation is received.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, contact info@nouralume.com as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Checking with household members or neighbors
- Checking with your building management or front desk, when applicable
- Contacting the shipping carrier
If you are still unable to locate your package, contact info@nouralume.com, and we will assist you in determining the appropriate next steps.
Damaged Packages
If your order arrives damaged, please photograph the shipping package and affected products and contact us at info@nouralume.com within 7 days of delivery.
Please retain the original packaging while we review your request.
Questions About Shipping
Please contact:
NOURALUME, LLC
Customer Care: info@nouralume.com
Business Mailing Address:
1632 NE 17th Terrace
Fort Lauderdale, FL 33305
United States